We provide several options and methods of customer support, including direct phone calls, email support, technical assistance, collaboration tools, a user manual, video instructions, and an onboarding program. Learn more about customer support here.

We always respond to support inquiries as quickly as possible, and you can contact us via email, phone, or online chat. Learn more about communication channels here.

The onboarding process encompasses all steps from the moment you open the license package to the complete implementation of the service. This includes system setup, configuring settings according to your needs, and providing support throughout the entire process. Our communication with you during onboarding ensures that each step is clear and tailored to your specific requirements.

The onboarding process includes:

• Setting up the license and the webshop (defining the domain, language, currency, and other features essential for online sales)

• Providing assistance in setting up the catalog and entering products

• Assistance in entering content for the web store

Absolutely! We will provide you with all the necessary tools and documentation so you can independently manage your webshop.